Privacy Policy

Data Controller

Dubai Visa Booking acts as the data controller of the personal data you give us through dubaivisabooking.com.

• Name: Dubai Visa Booking
• Address: Office, Dubai, United Arab Emirates
• Email: support@dubaivisabooking.com

Personal Data We Collect

To process a Dubai visa application we may collect and process:

• Identity information — full name, date of birth, nationality, gender and marital status.
• Contact information — email address, phone or WhatsApp number and country of residence.
• Visa information — passport details and scans, photographs, and any supporting documents the visa type requires.
• Payment and technical information — payment confirmations (card details are handled by our payment gateway, not stored by us), IP address, browser and device information, and cookies.

Legal Basis for Processing

• Contractual necessity: to provide the visa service you purchase.
• Consent: for marketing messages, which you can withdraw at any time.
• Legal obligation: to comply with UAE immigration and other applicable laws.
• Legitimate interest: to improve our service, keep the website secure and prevent fraud.

How We Use Your Data

• Prepare, check and submit your visa application, and arrange the UAE sponsorship it requires
• Send confirmations, status updates and your approved e-visa
• Answer the questions you send us by email, phone, WhatsApp or our contact form
• Take payments securely and prevent fraud
• Send offers only where you have agreed to receive them
• Improve the website and comply with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal data. We share it only where needed to deliver the service:

• UAE immigration authorities (GDRFA / ICP) to process your visa
• Payment processors and security providers
• IT, hosting, email and analytics providers that work on our behalf
• Legal authorities when we are legally required to

Every third party is required to protect your data in line with this policy.

International Data Transfers

Some of our service providers may store or process data outside the UAE. Where this happens we use appropriate safeguards, such as contractual protections and encrypted transfer, so your data stays protected to the standard described here.

Data Retention

We keep your data only as long as needed to complete your visa service, meet legal and audit obligations, and resolve disputes. After that it is deleted or anonymised.

Your Rights

Depending on where you live — including under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the EU GDPR — you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Ask us to delete your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a portable copy of your data

To exercise any of these rights, email support@dubaivisabooking.com.

Cookies

We use cookies and similar technologies to keep the website working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the application form may then not work correctly.

Data Security

Your data travels over SSL encryption, and access to application files is limited to the staff who process them. No system is completely secure, but we take reasonable technical and organisational measures to protect your information.

Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices; please read their policies before sharing information with them.

Children’s Privacy

Visa applications for minors must be submitted by a parent or legal guardian. We do not knowingly collect personal data from children without that authorisation.

Visa Disclaimer

Dubai Visa Booking provides visa assistance services and does not guarantee visa approval.

• Approval, rejection and processing time are solely at the discretion of UAE immigration authorities.
• We act as your agent and sponsor to prepare, check and submit your application.
• Submitting complete and accurate documents does not guarantee approval.
• Processing times may vary with government procedures, public holidays and other circumstances.
• Incorrect, incomplete or misleading information supplied by an applicant may cause delay or rejection, for which Dubai Visa Booking is not responsible.

Complaints

If you are unhappy with how we handle your data, contact us first at support@dubaivisabooking.com. You may also complain to the UAE Data Office or, if you live in the EU, to your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are published on this page with a new “Last updated” date.